Natural Animal Sense - privacy policy

​Internet Privacy and Cookies Policy
At Natural Animal Sense we are committed to safeguarding the privacy of our clients and to visitors of our website and social media pages and newsletter groups. This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information and the use of cookies, by Natural Animal Sense.

Contacting Us
For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at support@naturalanimalsense.com
The data controller of your personal information is Natural Animal Sense, which also provides the service to you. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

 
Information collected
In running our website we may collect and process data about you. This could include information about your use of our site including details of your visits such as pages viewed, such information includes traffic and location data and other communication data. It also includes information provided voluntarily by you. For example, when you register for the newsletter, request further information, make a purchase or request a consultation.
 
This information is entered onto our internal database and anyone entered can un-subscribe at any time.

We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes:

• your name, email address, address or postal code, payment method and telephone number. We collect this information when you enter it while using our service or interact with our Customer Service.
• information when you choose to provide reviews or rating.

Information we collect automatically: We collect information about you, your interactions with us as well as information regarding your computer or other device used to access our service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:

• details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number.
• device IDs or other unique identifiers; device and software characteristics, connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information;
• information collected via the use of cookies, web beacons and other technologies, including ad data.

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Use of Information
We use information to provide, analyse, administer, enhance and personalize our services and marketing efforts, to process your orders and your payments, and to communicate with you on these and other topics. If you have previously purchased goods or services from us we may provide you details of similar goods or services.

For example, we use information to:

• determine your general geographic location, provide localized content, provide you with customized offers we think may be of interest to you, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests.

 

• prevent, detect and investigate potentially prohibited or illegal activities, including fraud.

 

• communicate with you concerning our service (for example by email and online newsletters), so that we can send you news about NAS, details about new courses offers, workshops, services  and special offers.

Disclosure of Information
We will never disclose your information to third parties so they can contact you with information regarding unrelated goods or services. Personal information will only ever be passed on where we are legally required to by law or to further prevent or reduce fraud.
 
Use of Cookies
When you visit a website, cookies provide information regarding the computer used. We may gather information about your general internet use by using the cookie (google analytics). These cookies are downloaded onto your computer and stored on the hard drive. Such information will not identify you personally; it is purely statistical data that does not identify personal details. You can decline cookies by adjusting your computers personal settings.
 
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return.

What are cookies?
Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service.
Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies.
Web beacons often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site.
These other technologies similar to cookies, such as browser storage and plugins may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyse the use of our service.
 
There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

Storing Your Personal Data
The sending of information via the internet is not totally secure and on occasion such information has been intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk. We do, however, do everything we can to ensure it’s security.
 
Right to access of information.
The Data Protection Act 1998 gives you the right to access any information that we hold relating to you. Please note that we reserve the right to charge a nominal fee to cover costs.
 
Website links
If we provide a link to a third party on our website, they are not bound by our privacy policy.